-How do I check the status of my order?
Simply log in to your Superlook™ account and select “Order History” in the “My Account” page to view your order and tracking details. If you don’t have a Superlook™ account, no problem! You can track your order (here)-Why was my order cancelled?
Sometimes we’re unable to process orders due to item availability. We also reserve the right to refuse to process any order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our customer service department may call you at the phone number you provided to confirm your order.-How long will it take for my order to arrive?
Please allow 1-2 business days for processing for all shipping methods. You can track your order (here)-Help! My tracking information hasn’t updated in a while.
Sometimes tracking information can take 24 to 48 hours to update after your order ships. Also, it may take 1-2 days to update between package scans as your order moves between carrier locations. No worries! Your order is likely still en route to you! You can always check your order status in my order history.-My package says delivered, but I didn’t receive it.
Sometimes packages are marked as delivered before they actually arrive! In most cases, your package will arrive in 1-2 business days. Be sure to check with your neighbours for more information in the meantime. Please note that we’re not responsible for lost or stolen packages, so please be sure to choose a secure delivery location. If you have any remaining questions, feel free to contact us!-I’m missing an item, what do I do?
Please email us with your order number and the name of the missing product. We will be happy to help you!
-I received the incorrect item, what do I do?
Please email us with your order number, the name of the incorrect product and what you received instead. We will be happy to help you!
-I received a damaged item, what should I do?
Quality assurance is very important to us, so we definitely want to look into why this happened. Please email us with your order number, the name of the damaged product and a photo of the damage. We will be happy to help you!
Where are your products made?
Our formulas & products are
very important to us, so we work with respected manufacturers in the India
& other countries abroad who have strong expertise in beauty. All
ingredients & finished formulas Superlook™ uses are tested & based on legal
requirements before being imported or sold in the India.
How can I tell the expiration date of my
product?
All Superlook™ products contain a
symbol on the box that notes how long you can use it once opened. Look for the
open jar symbol with a number – this number indicates how many months/years the
product should be used after opening.
What do I do if I suspect that a Superlook™
product is counterfeit?
We can assure that any product
purchased from superlook.co.in or any of our authorized retailers is a genuine
Superlook™ product! One of our missions is to protect our brand & our
customers. If you see a product online or in-store that you suspect is a
counterfeit, knockoff or replica please send all information to care@superlook.co.in. If
possible, please include images of the referenced product & the location
where you found it.
Are the items on hold in my cart?
Adding to your cart does not reserve the products. Once you complete the checkout process, they’re all yours!
The product I want is out of stock, what happens now?
For items that are not limited edition, you can sign up to be notified once it’s back in stock! Just enter your email address on the product page.
The sale item I want is out of stock – will I be able to purchase it for the same price when it’s available again?
Sale items that go out of stock may be permanently out of stock. For items that are not limited edition, you can sign up to be notified once they’re back in stock! Just enter your email address on the product page. Unfortunately, we don’t offer price adjustments once a promotion has ended.
Can I get a price adjustment for a previously ordered item?
Sorry! We don’t offer price adjustments on previously purchased items.
Why can’t select items be shipped internationally or with express shipping?
Due to country specific cosmetic regulations, certain products may not be available in your locale. In addition, express shipping options may be limited in certain countries due to shipping carrier limitations.
Do you offer wholesale pricing for bulk orders?
At this time, we don’t offer wholesale pricing for bulk orders. But if you choose an option to become a distributor/dealer you may get best offer. For become a distributor/dealer (click here)
How to become a Superlook™ Distributor/Dealer?
Happy to here you, all you need to do is (click here) on Superlook.co.in and fill the information required, our team will assist you.
Does Superlook™ ship internationally?
No! Currently Superlook™ do not ships worldwide!
How much does shipping cost?
Well, Superlook™ offers free shipping on order value above Rupees One Thousand.
When will my order ship?
Once you place your order, please allow 1-2 business days for warehouse processing for all shipping methods.
How long will it take for my order to arrive?
See shipping times here. Please allow 1-2 business days for warehouse processing for all shipping methods
Do you offer expedited shipping?
Expedited shipping options are available for an additional fee depending on your location and/or country! These options & prices are listed at check out.
Where do your orders ship from?
All orders are shipped from our one of your nearest warehouse in Mumbai, Pune, Ahmedabad or Delhi.
Payment/Payment Methods
What payment methods do you accept?
We accept almost all payment methods including Credit Cards, Debit Cards, Net Banking, UPI etc
When do I get charged?
When you place an order using a debit or credit card, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note: these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 3-7 days, depending on the policy of your bank. Your debit or credit card will not be charged until your order is shipped.
How long does it take to receive a refund?
Depending on your bank or payment processor, refunds will be processed within 7-10 business days.
How much is the GST?
The amount of tax charged to your order depends on your shipping address (IGST / CGST & SGST / UTGST). The tax is calculated based on specific rates and the items you are purchasing. We’ll always show you how much GST you’ll be charged when you go to checkout. We are required by law to collect GST on all orders. GST is calculated on the total of your order, after discount.
I need help with my promo code at checkout!
Be sure to check for typos,
and/or copy and paste the exact promo code in the ENTER PROMO CODE box on the
first page of checkout (when viewing your shopping bag). If your promo code
isn’t working, be sure to check the expiration date and that your code is valid
for use on the products in your cart. [Insert screenshot of promo code field]
If you are still experiencing issues, please contact us and include the promo
code you are trying to use.
Are certain product excluded from promos?
Some products are currently not
eligible for promotions at this time. If an item you are interested in is
ineligible, it will be stated on the product’s page and at check-out!
·
E-gift Cards
Are e-gift cards available for all countries?
No, only the India is currently
able to purchase & redeem E-Gift certificates.
·
Website – General
Is shopping on Superlook.co.in secure?
You can be assured that your
order will be placed safely and securely. When you place an order on
Superlook.co.in, we encode your information using Secure Socket Layer (SSL)
encryption technology (you’ll see the shopping cart switch from http to https).
This is an advanced consumer online security technique.
Browser Support
Our website works best with
modern browsers, such as the latest versions of Firefox, Chrome, Safari, and
Internet Explorer. For security reasons we do not support older browsers such
as Internet Explorer 7 or 8.
I’m having trouble with your website, what
should I do?
Try refreshing the page! If that
doesn’t fix the issue, you may want to clear your cache. On most internet
browsers, you can clear your cache using ‘Tools’ or ‘History’. Once you’ve
cleared your cache, close & re-open your browser.
If you’re still having trouble, please contact us with a description of the
issue you’re experiencing, screenshots of any error messages you get and what
device & web browser you’re using to shop (i.e. Safari on an iPhone 10).
My promo code won’t work!
Be sure to check for typos,
and/or copy and paste the exact promo code in the ENTER PROMO CODE box on the
first page of checkout (when viewing your shopping bag). If your promo code
isn’t working, be sure to check the expiration date and that your code is valid
for use on the products in your cart.
What should I do if I see pending charge(s) on
my statement? My order did not go through, but it looks like I was charged.
Don’t worry! We will only charge
your credit card when your order is successfully placed and at the time of
shipment. If your order did not go through, you may still see a pending
transaction on your credit card, but it isn’t an actual charge. It’s a
temporary authorization hold that was created when you attempted to place your
order. This authorization hold will be removed within 5 to 7 business days and
the funds will be released back to your account.
I received an error message while trying to
place an order, what do I do?
There are a few common reasons
you may see an error message at checkout: the address you have listed in your
profile doesn’t match your card’s billing address, or your billing information
is incorrect. Please also note that the billing/shipping countries of your
purchase must be the same. Additionally, we do not ship to freight forwarding
companies or export agents.
Where can I find my CVV?
Visa, MasterCard and Discover
cards have a three-digit CVV printed on the back of the card, usually next to
the signature panel. American Express cards have a four-digit CVV located on
the front of the card, just above and to the right of your account number.
–How do I reset my password?
Visit the Login page here and click ‘Forgot
Password.’ After providing your email address, you will receive an email that
will allow you to reset your password!
–How do I unsubscribe from receiving
SuperLook™ emails?
We are so sorry to see you go! You can unsubscribe from our emails by scrolling down into a previous email we’ve sent you and select unsubscribe. This will remove you from our emailing list!
–Does SuperLook™ offer a PRO discount?
YES! We offer a monthly discount
of 50% off once per month as per companies policy! Please send the following
application elements to care@superlook.co.in. We will review your application
and respond to you within 2-3 weeks.
Application Requirements:
1. Valid Id Proof
2. Valid MUA Credentials (you can pick One)
- Esthetician or Cosmetology License
- Pro website or Instagram/facebook page
- Diploma or certificate from an accredited makeup or cosmetology
school
- Editorial page with name credit
- Call sheet on production company letterhead
3. Copy of resume
4. Email address
5.Phone Number
–What happens once I am approved for the SuperLook™
PRO discount?
You will receive a unique promo
code via email every month to be used on your next haul to keep your kit
stocked!
–Does my PRO discount work on all products?
Some products are currently not
eligible for PRO discounts at this time. If an item you are interested in is
ineligible, it will be stated on the product’s page and at check-out!
–Affiliates
If you’re interested in becoming
an affiliate, please write us on care@superlook.co.in
