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    • Cosmetics
      • Eye
      • Face
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      • Hair Growth Oil
      • Hair Shampoo
    • Skin Care
      • Skin Cream
      • Face Wash
      • Skin Soap
    • Accesseries

FAQ

  1. Home>
  2. FAQ
Order Status
Missing/Wrong Items
Manufacturing & Ingredients
Purchasing & Availability
Promo Codes
E-gift Cards
Check-Out
My Account
Order Status
-Can I cancel/modify my order? In order to get your products to you as soon as possible, your order begins processing immediately after it’s placed. Once it’s processed, we’re unable to change or cancel it. However, if you need to return your order, (click here) to learn more about our return policy!

-How do I check the status of my order?

Simply log in to your Superlook™ account and select “Order History” in the “My Account” page to view your order and tracking details. If you don’t have a Superlook™ account, no problem! You can track your order (here)

-Why was my order cancelled?

Sometimes we’re unable to process orders due to item availability. We also reserve the right to refuse to process any order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our customer service department may call you at the phone number you provided to confirm your order.

-How long will it take for my order to arrive?

Please allow 1-2 business days for processing for all shipping methods. You can track your order (here)

-Help! My tracking information hasn’t updated in a while.

Sometimes tracking information can take 24 to 48 hours to update after your order ships. Also, it may take 1-2 days to update between package scans as your order moves between carrier locations. No worries! Your order is likely still en route to you! You can always check your order status in my order history.

-My package says delivered, but I didn’t receive it.

Sometimes packages are marked as delivered before they actually arrive! In most cases, your package will arrive in 1-2 business days. Be sure to check with your neighbours for more information in the meantime. Please note that we’re not responsible for lost or stolen packages, so please be sure to choose a secure delivery location. If you have any remaining questions, feel free to contact us!
Missing/Wrong Items

-I’m missing an item, what do I do?

Please email us with your order number and the name of the missing product. We will be happy to help you!

-I received the incorrect item, what do I do?

Please email us with your order number, the name of the incorrect product and what you received instead. We will be happy to help you!

-I received a damaged item, what should I do?

Quality assurance is very important to us, so we definitely want to look into why this happened. Please email us with your order number, the name of the damaged product and a photo of the damage. We will be happy to help you!

Manufacturing & Ingredients

–Where are your products made?

Our formulas & products are very important to us, so we work with respected manufacturers in the India & other countries abroad who have strong expertise in beauty. All ingredients & finished formulas Superlook™ uses are tested & based on legal requirements before being imported or sold in the India.

–How can I tell the expiration date of my product?

All Superlook™ products contain a symbol on the box that notes how long you can use it once opened. Look for the open jar symbol with a number – this number indicates how many months/years the product should be used after opening.

–What do I do if I suspect that a Superlook™ product is counterfeit?

We can assure that any product purchased from superlook.co.in or any of our authorized retailers is a genuine Superlook™ product! One of our missions is to protect our brand & our customers. If you see a product online or in-store that you suspect is a counterfeit, knockoff or replica please send all information to care@superlook.co.in. If possible, please include images of the referenced product & the location where you found it.

Purchasing & Availability

–Are the items on hold in my cart?

Adding to your cart does not reserve the products. Once you complete the checkout process, they’re all yours!

–The product I want is out of stock, what happens now?

For items that are not limited edition, you can sign up to be notified once it’s back in stock! Just enter your email address on the product page.

–The sale item I want is out of stock – will I be able to purchase it for the same price when it’s available again?

Sale items that go out of stock may be permanently out of stock. For items that are not limited edition, you can sign up to be notified once they’re back in stock! Just enter your email address on the product page. Unfortunately, we don’t offer price adjustments once a promotion has ended.

–Can I get a price adjustment for a previously ordered item?

Sorry! We don’t offer price adjustments on previously purchased items.

–Why can’t select items be shipped internationally or with express shipping?

Due to country specific cosmetic regulations, certain products may not be available in your locale. In addition, express shipping options may be limited in certain countries due to shipping carrier limitations.

–Do you offer wholesale pricing for bulk orders?

At this time, we don’t offer wholesale pricing for bulk orders. But if you choose an option to become a distributor/dealer you may get best offer. For become a distributor/dealer (click here)

–How to become a Superlook™ Distributor/Dealer?

Happy to here you, all you need to do is (click here) on Superlook.co.in and fill the information required, our team will assist you.

–Does Superlook™ ship internationally?

No! Currently Superlook™ do not ships worldwide!

–How much does shipping cost?

Well, Superlook™ offers free shipping on order value above Rupees One Thousand.

–When will my order ship?

Once you place your order, please allow 1-2 business days for warehouse processing for all shipping methods.

–How long will it take for my order to arrive?

See shipping times here. Please allow 1-2 business days for warehouse processing for all shipping methods

–Do you offer expedited shipping?

Expedited shipping options are available for an additional fee depending on your location and/or country! These options & prices are listed at check out.

–Where do your orders ship from?

All orders are shipped from our one of your nearest warehouse in Mumbai, Pune, Ahmedabad or Delhi.

Payment/Payment Methods

–What payment methods do you accept?

We accept almost all payment methods including Credit Cards, Debit Cards, Net Banking, UPI etc

–When do I get charged?

When you place an order using a debit or credit card, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note: these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 3-7 days, depending on the policy of your bank. Your debit or credit card will not be charged until your order is shipped.

–How long does it take to receive a refund?

Depending on your bank or payment processor, refunds will be processed within 7-10 business days.

–How much is the GST?

The amount of tax charged to your order depends on your shipping address (IGST / CGST & SGST / UTGST). The tax is calculated based on specific rates and the items you are purchasing. We’ll always show you how much GST you’ll be charged when you go to checkout. We are required by law to collect GST on all orders. GST is calculated on the total of your order, after discount. 

Promo Codes

–I need help with my promo code at checkout!

Be sure to check for typos, and/or copy and paste the exact promo code in the ENTER PROMO CODE box on the first page of checkout (when viewing your shopping bag). If your promo code isn’t working, be sure to check the expiration date and that your code is valid for use on the products in your cart. [Insert screenshot of promo code field] If you are still experiencing issues, please contact us and include the promo code you are trying to use.

–Are certain product excluded from promos?

Some products are currently not eligible for promotions at this time. If an item you are interested in is ineligible, it will be stated on the product’s page and at check-out! 

E-gift Cards

·         E-gift Cards

–Are e-gift cards available for all countries?

No, only the India is currently able to purchase & redeem E-Gift certificates.

·         Website – General

–Is shopping on Superlook.co.in secure?

You can be assured that your order will be placed safely and securely. When you place an order on Superlook.co.in, we encode your information using Secure Socket Layer (SSL) encryption technology (you’ll see the shopping cart switch from http to https). This is an advanced consumer online security technique.

–Browser Support

Our website works best with modern browsers, such as the latest versions of Firefox, Chrome, Safari, and Internet Explorer. For security reasons we do not support older browsers such as Internet Explorer 7 or 8.

–I’m having trouble with your website, what should I do?

Try refreshing the page! If that doesn’t fix the issue, you may want to clear your cache. On most internet browsers, you can clear your cache using ‘Tools’ or ‘History’. Once you’ve cleared your cache, close & re-open your browser.
If you’re still having trouble, please contact us with a description of the issue you’re experiencing, screenshots of any error messages you get and what device & web browser you’re using to shop (i.e. Safari on an iPhone 10). 

Check-Out

My promo code won’t work!

Be sure to check for typos, and/or copy and paste the exact promo code in the ENTER PROMO CODE box on the first page of checkout (when viewing your shopping bag). If your promo code isn’t working, be sure to check the expiration date and that your code is valid for use on the products in your cart.

–What should I do if I see pending charge(s) on my statement? My order did not go through, but it looks like I was charged.

Don’t worry! We will only charge your credit card when your order is successfully placed and at the time of shipment. If your order did not go through, you may still see a pending transaction on your credit card, but it isn’t an actual charge. It’s a temporary authorization hold that was created when you attempted to place your order. This authorization hold will be removed within 5 to 7 business days and the funds will be released back to your account.

–I received an error message while trying to place an order, what do I do?

There are a few common reasons you may see an error message at checkout: the address you have listed in your profile doesn’t match your card’s billing address, or your billing information is incorrect. Please also note that the billing/shipping countries of your purchase must be the same. Additionally, we do not ship to freight forwarding companies or export agents.

–Where can I find my CVV?

Visa, MasterCard and Discover cards have a three-digit CVV printed on the back of the card, usually next to the signature panel. American Express cards have a four-digit CVV located on the front of the card, just above and to the right of your account number.

My Account

–How do I reset my password?

Visit the Login page here and click ‘Forgot Password.’ After providing your email address, you will receive an email that will allow you to reset your password!

–How do I unsubscribe from receiving SuperLook™  emails?

We are so sorry to see you go! You can unsubscribe from our emails by scrolling down into a previous email we’ve sent you and select unsubscribe. This will remove you from our emailing list!

–Does SuperLook™ offer a PRO discount?

YES! We offer a monthly discount of 50% off once per month as per companies policy! Please send the following application elements to care@superlook.co.in. We will review your application and respond to you within 2-3 weeks.

Application Requirements:

1. Valid Id Proof

2. Valid MUA Credentials (you can pick One)

  • Esthetician or Cosmetology License
  • Pro website or Instagram/facebook page
  • Diploma or certificate from an accredited makeup or cosmetology school
  • Editorial page with name credit
  • Call sheet on production company letterhead

3. Copy of resume

4. Email address

5.Phone Number

–What happens once I am approved for the SuperLook™ PRO discount?

You will receive a unique promo code via email every month to be used on your next haul to keep your kit stocked!

–Does my PRO discount work on all products?

Some products are currently not eligible for PRO discounts at this time. If an item you are interested in is ineligible, it will be stated on the product’s page and at check-out!

–Affiliates

If you’re interested in becoming an affiliate, please write us on care@superlook.co.in

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Superlook is brand in cosmetics, skin & hair care which focuses on delivering quality products and servicing customers with pride and commitment.

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